Privacy Policy

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Last updated: October 3, 2026

The Saint's Supplies operates this store and website, including all related information, content, features, tools, products, and services, in order to provide customers with a curated online shopping experience (the "Services"). The Saint's Supplies is powered by Big Cartel, which provides the ecommerce platform and technology used to operate our online store.

This Privacy Policy explains how The Saint's Supplies ("The Saint's Supplies," "we," "us," or "our") collects, uses, discloses, retains, and protects personal information when you visit or use our website, browse or interact with the Services, place an order, subscribe to our email communications, contact us, or otherwise communicate with us.

For purposes of this Privacy Policy, "personal information" means information about an identifiable individual or information that can reasonably be associated with an identifiable individual.

Please read this Privacy Policy carefully so that you understand how your personal information is handled. By accessing or using the Services, you acknowledge that you have reviewed this Privacy Policy. Where applicable law requires consent for a particular collection, use, or disclosure of personal information, we will obtain that consent in the manner required by law.

1. Personal Information We Collect

The types of personal information we collect depend on how you interact with The Saint's Supplies and the Services.

1.1 Information You Provide When Placing an Order

When you purchase products through our online store, we may collect information necessary to process and fulfill your order, including:

  • your first and last name;
  • billing address;
  • shipping address;
  • email address;
  • telephone number, where provided;
  • the products you purchase;
  • quantities and other order details;
  • order date and order number;
  • transaction and payment-related information;
  • shipping method selected;
  • shipping and delivery information;
  • information you provide in connection with a return, exchange, refund, cancellation, delivery issue, or other order-related request; and
  • communications you provide to us concerning your order.

Payment information may be processed directly by third-party payment providers involved in completing your transaction. We do not need to receive or retain your full payment card number merely to fulfill your order.

1.2 Information You Provide When Contacting Us

If you contact The Saint's Supplies by email or through another communication method we make available, we may collect the information you provide, including your name, email address, order information, and the contents of your communication.

We use this information to understand and respond to your request, provide customer service, investigate order-related issues, and maintain records of communications where reasonably necessary for our business, legal, or customer-service purposes.

1.3 Information You Provide When Subscribing to Marketing Communications

If you voluntarily subscribe to our promotional email communications, we may collect your email address and information associated with your subscription and marketing consent.

For example, during our pre-launch period, visitors may have the opportunity to submit their email address through an Omnisend signup form in order to:

  • receive information about the launch of The Saint's Supplies;
  • receive promotional communications;
  • receive an applicable promotional offer, including our advertised 10% first-order offer, subject to the terms and conditions applicable to that offer; and
  • receive other marketing communications that you have consented to receive.

Where applicable, we may also maintain records of when and how consent was provided, the signup method or form through which consent was obtained, and when a person unsubscribes or otherwise withdraws marketing consent.

1.4 Information Collected Automatically

When you visit or interact with the Services, certain information may be collected automatically by the website, Big Cartel, or technologies used to operate the website.

Depending on the technologies enabled on the Services and your browser or device settings, this may include:

  • IP address;
  • browser type and version;
  • device type;
  • operating system;
  • network information;
  • pages or portions of the Services accessed;
  • referring website or page;
  • approximate information associated with your interaction with the Services;
  • dates and times of website activity; and
  • information relating to how you interact with the Services.

Some of this information may be collected through cookies or similar technologies.

We use automatically collected information where reasonably necessary to operate, maintain, secure, and improve the Services, understand website usage, prevent misuse, and support the functionality of our online store.

1.5 Cookies and Similar Technologies

The Services may use cookies and similar technologies to support website functionality, remember certain information, maintain sessions, improve the operation of the Services, and understand interactions with the website.

Some cookies or similar technologies may be provided by Big Cartel or other third-party services used in connection with the Services.

The types of cookies and technologies used may change as our website and services change. Your browser may provide controls for managing or restricting cookies. Disabling certain cookies may affect the functionality of portions of the Services.

1.6 Google Analytics

We may use Google Analytics, a web analytics service provided by Google LLC ("Google"), to understand how visitors use and interact with our website, measure website traffic and performance, improve our website and services, and understand how visitors arrive at and navigate through our website.

Google Analytics may collect information about website activity through measurement tags, cookies, and similar technologies. Depending on how Google Analytics is configured on our website, the information collected may include:

  • the number of users visiting our website;
  • information about sessions and visits, including how visitors interact with our website;
  • pages viewed and page titles or URLs;
  • interactions and events, such as page views, link clicks, and other website interactions that we choose to measure;
  • information about traffic sources, such as search engines, advertising campaigns, social media platforms, referring websites, or email campaigns;
  • browser type and version;
  • device type, model, and other device information;
  • operating system and platform information;
  • screen resolution and similar technical information;
  • browser language and related settings;
  • approximate geographic information, such as country, region, and city;
  • pseudonymous identifiers used to distinguish users and sessions, including identifiers associated with Google Analytics cookies; and
  • information about how, when, and from where visitors interact with our website.

Google states that, for Google Analytics 4, IP addresses are used at collection time for purposes such as determining approximate geographic information and routing data to an appropriate data collection centre, and that raw IP addresses are discarded before the data is logged in a Google Analytics data centre. Google may also process certain information for security, spam detection, and service functionality purposes, depending on the user's location and the applicable Google Analytics configuration.

Google Analytics primarily uses first-party cookies on websites. For example, the _ga cookie may contain a pseudonymous identifier used to distinguish one visitor from another for Analytics measurement purposes. These identifiers are used for analytics and measurement and are not intended by us to identify visitors by name.

We do not intentionally send directly identifying information, such as a visitor's name, email address, telephone number, or payment-card information, to Google Analytics. Google prohibits customers from sending personally identifiable information to Google Analytics.

Google Analytics processes collected information to generate reports and statistics that help us understand website traffic, visitor activity, and website performance. Depending on the configuration and features we use, Google Analytics data may also be used for additional purposes such as advertising measurement or advertising-related features.

If we link Google Analytics with Google Ads or enable additional advertising-related Analytics features, additional data processing, identifiers, or data flows may apply. Any such processing will depend on the specific Google services and features we enable.

Google Analytics may also allow us to configure additional events and measurements beyond information collected automatically. Any additional information collected through such features will depend on the specific tags, integrations, events, and settings implemented on our website.

Google processes Analytics data in accordance with its applicable terms, policies, and agreements. Google also provides controls relating to Analytics data collection, retention, deletion, and advertising-related features.

For additional information about how Google collects and processes information through Google Analytics, you may review Google's applicable privacy and Google Analytics documentation.

1.7 Browsing Consent and Consent Audit Records

When our browsing consent gate is displayed, you may be asked to review our Terms and Conditions and Privacy Policy before continuing to browse the store.

If you select “I consent & continue”, we create a limited consent audit record to document that choice. The consent record may include:

  • the date and time the choice was recorded;
  • the consent type and action recorded;
  • the version of the Terms and Conditions presented;
  • the version of this Privacy Policy presented;
  • the version of the consent notice presented;
  • a randomly generated session identifier; and
  • browser and device information supplied through your browser's user-agent string, which may indicate information such as browser type or version and operating system.

The random session identifier is used to distinguish the consent event and is not intended by us to identify you by name.

We do not intentionally place your name, email address, telephone number, payment-card information, or IP address in the consent record itself. However, our hosting, security, network, ecommerce, or database service providers may process technical information such as IP addresses in ordinary service, security, fraud-prevention, diagnostic, or infrastructure logs as described elsewhere in this Privacy Policy and in their applicable privacy practices.

Consent records are used to document the choice presented through the consent gate, demonstrate which notice and policy versions were associated with that choice, support compliance and recordkeeping, investigate disputes or technical issues, and protect our legal interests where reasonably necessary. The consent record is intended as an audit record of the choice made through the gate and is not intended to identify a visitor by name.

Our consent-record database is currently provided through Supabase, which acts as a technology and database service provider in connection with this functionality. Supabase may process information necessary to provide, secure, operate, and troubleshoot its services in accordance with its applicable terms and privacy practices.

We retain browsing-consent records only for as long as reasonably necessary for the purposes described above, including to demonstrate consent, resolve disputes, meet legal or recordkeeping requirements, and protect our legal interests. When the records are no longer reasonably required, we will take reasonable steps to delete or otherwise dispose of them, subject to applicable legal or legitimate business requirements.

2. Sources of Personal Information

We may collect personal information from the following sources:

Directly From You

We collect information that you voluntarily provide when you:

  • place an order;
  • enter information during checkout;
  • subscribe to our email list;
  • submit information through a signup form;
  • contact us;
  • request customer service;
  • communicate with us regarding an order, return, exchange, refund, shipping issue, or other matter; or
  • otherwise provide information to us.

Automatically Through the Services

Information may be collected automatically when you browse or interact with the website through your device, browser, cookies, and similar technologies.

From Service Providers

We may receive or access information through service providers that operate technology or provide services on our behalf, including services used to operate our online store, process marketing communications, or ship and deliver orders.

From Other Parties

Where applicable, we may receive personal information from other parties when it is reasonably necessary to provide the Services, process an order, prevent fraud or unauthorized activity, comply with legal requirements, or otherwise perform a legitimate business purpose.

3. How We Use Personal Information

We use personal information only for purposes that are reasonably appropriate in the circumstances and consistent with the purposes for which the information was collected.

Depending on how you interact with us, we may use personal information for the following purposes.

3.1 Operating the Online Store

We use personal information to:

  • operate and maintain our website;
  • provide the Services;
  • process and administer orders;
  • communicate with customers;
  • provide requested products and services;
  • maintain necessary transaction records; and
  • improve the functionality and customer experience of the store.

3.2 Processing and Fulfilling Orders

We use information provided during checkout to:

  • confirm and process orders;
  • communicate order status;
  • prepare products for shipment;
  • arrange delivery;
  • provide shipping and tracking information;
  • address delivery problems;
  • process returns, exchanges, cancellations, and refunds where applicable; and
  • maintain records necessary to administer transactions.

3.3 Shipping Through Canada Post

We may provide information necessary to ship an order to Canada Post or another applicable delivery provider.

This may include information such as:

  • recipient name;
  • shipping address;
  • postal code;
  • telephone number where required or provided for delivery purposes;
  • package information;
  • order or shipment information; and
  • information required to create a shipping label or provide tracking and delivery services.

Canada Post may use this information to accept, transport, track, deliver, and otherwise process the shipment, and to address delivery problems or applicable claims.

Canada Post may have its own privacy practices and privacy policy governing information it processes in connection with its services.

3.4 Customer Service and Communications

We use personal information to:

  • respond to questions and requests;
  • provide customer support;
  • communicate about orders;
  • respond to shipping or delivery concerns;
  • address product or transaction issues;
  • process applicable returns, exchanges, refunds, or cancellations; and
  • maintain records of communications where reasonably necessary.

3.5 Marketing and Promotional Communications

Where we have the required consent or another lawful basis to do so, we may use your contact information to send promotional and marketing communications about The Saint's Supplies, including information about products, promotions, offers, launches, and other store-related news.

Our pre-launch email program may include communications notifying subscribers when The Saint's Supplies launches and providing the applicable 10% first-order promotional offer, subject to the terms and conditions of that offer.

You may withdraw consent to promotional communications at any time by using the unsubscribe mechanism included in our marketing emails or by contacting us.

We will continue to send necessary non-promotional communications where permitted or required, such as order confirmations, shipping information, delivery updates, or other communications directly related to a transaction.

Canada's Anti-Spam Legislation generally requires consent, identification information, and a functioning unsubscribe mechanism for commercial electronic messages.

3.6 Security, Fraud Prevention, and Protection of the Services

We may use personal information to:

  • protect the security and integrity of the Services;
  • detect, prevent, or investigate suspected fraud or unauthorized activity;
  • protect customers and our business;
  • investigate misuse of the website or Services;
  • maintain appropriate technical and organizational safeguards; and
  • respond to security incidents.

3.7 Legal and Regulatory Purposes

We may collect, use, retain, or disclose personal information where reasonably necessary to:

  • comply with applicable laws and regulations;
  • respond to valid legal processes or requests from authorized authorities;
  • establish, exercise, or defend legal claims;
  • enforce our Terms and Conditions and other policies;
  • protect our legal rights, property, customers, or Services; or
  • investigate or respond to suspected unlawful activity.

4. Omnisend and Email Marketing

The Saint's Supplies uses Omnisend as an email and marketing service provider.

When you voluntarily subscribe to our marketing communications, information such as your email address and marketing subscription information may be transmitted to or processed by Omnisend on our behalf.

Omnisend may process information necessary to:

  • maintain our email subscriber list;
  • record and manage marketing consent;
  • send promotional emails;
  • send applicable pre-launch and launch communications;
  • send promotional offers;
  • process unsubscribe requests;
  • maintain suppression or unsubscribe records; and
  • provide email marketing functionality.

Where applicable, information associated with your subscription may include the date or method through which you subscribed and whether you later unsubscribed.

Marketing communications may contain links to our website and may contain technologies used by the email service provider to determine whether an email was delivered, opened, or interacted with. The availability and operation of such technologies may depend on the email service and your email provider.

Omnisend may process personal information according to its own privacy practices and applicable agreements with us.

5. Big Cartel

The Saint's Supplies uses Big Cartel to operate and host our online store.

Big Cartel provides ecommerce technology that allows us to display products, operate the storefront, process and administer aspects of orders, and provide other functionality necessary for the operation of the Services.

Big Cartel states that customer information collected through a merchant's store is processed by Big Cartel on behalf of the merchant, while Big Cartel may also process certain information for its own purposes as described in its Privacy Policy.

Personal information processed through our Big Cartel-powered store may include information associated with browsing the store, checkout, orders, transactions, and other interactions with the Services.

Big Cartel's own privacy practices apply to information that Big Cartel processes for its own purposes. You may review Big Cartel's Privacy Policy for additional information about its handling of personal information.

6. Payment Processing

When you place an order, payment information may be processed by the payment provider made available through the checkout process.

Depending on the payment method available and selected at checkout, the payment provider may receive information necessary to authorize and process the transaction.

Payment providers may process information such as:

  • payment method;
  • transaction amount;
  • transaction date;
  • transaction status;
  • billing information; and
  • other information necessary to complete or verify the payment.

We do not require access to your full payment card number merely to process or fulfill your order.

Payment providers have their own privacy policies and terms governing their processing of personal information.

7. How We Disclose Personal Information

We may disclose personal information to third parties where reasonably necessary to operate our business, provide the Services, fulfill an order, comply with legal obligations, or otherwise use the information for an identified purpose.

Depending on the circumstances, recipients may include:

Big Cartel

Big Cartel processes information on our behalf in connection with the operation of our online store and may process certain information for its own purposes as described in its Privacy Policy.

Payment Providers

Payment processors may receive information necessary to process and authorize payments and prevent payment-related fraud.

Canada Post and Other Delivery Providers

Shipping providers may receive information necessary to create shipping labels, transport and deliver orders, provide tracking, communicate delivery information, investigate delivery problems, and process applicable shipping claims.

Omnisend

Omnisend may receive and process information necessary to provide email marketing and subscription-management services on our behalf.

Google Analytics and Other Analytics Services

We may use third-party analytics services, including Google Analytics, to help us understand website traffic, visitor interactions, website performance, and how visitors arrive at and navigate through our Services.

Where Google Analytics is enabled, information collected through the Services may be transmitted to or processed by Google in accordance with the applicable Google Analytics configuration, terms, and privacy practices.

Other Service Providers

We may use service providers that assist with website technology, hosting, security, customer support, business administration, communications, analytics, database services, consent recordkeeping, or other services necessary to operate The Saint's Supplies.

For example, we currently use Supabase in connection with the storage and processing of browsing-consent audit records. Supabase may process information necessary to provide, secure, operate, and troubleshoot its database and infrastructure services in accordance with its applicable terms and privacy practices.

Legal and Regulatory Authorities

We may disclose personal information where required or permitted by applicable law, including in response to valid legal requests, court orders, regulatory requirements, or other lawful processes.

Business Transactions

If The Saint's Supplies is involved in a merger, acquisition, restructuring, sale of assets, financing, bankruptcy, or another business transaction, personal information may be transferred or disclosed as reasonably necessary in connection with that transaction and subject to applicable law.

At Your Direction or With Your Consent

We may disclose personal information when you specifically direct us to do so or otherwise provide the required consent.

We do not sell your personal information for money.

8. Third-Party Services and Websites

The Services may contain links to websites, services, social media platforms, or other online resources operated by third parties.

For example, our website or communications may contain links to third-party websites that provide information, products, services, or social media functionality.

If you follow a link to a third-party website, that website's own privacy policy and terms may apply.

The Saint's Supplies does not control the privacy or security practices of third-party websites that we do not operate.

9. International Processing and Transfers

Some service providers used to operate the Services may process personal information outside Canada.

As a result, personal information may be transferred to, stored in, or processed in jurisdictions outside Canada, depending on the location and operations of our service providers.

Information processed outside Canada may be subject to the laws of the jurisdiction in which it is stored or processed and may be accessible to courts, law enforcement, or regulatory authorities in that jurisdiction where permitted by applicable law.

We take reasonable steps appropriate to the circumstances to protect personal information when it is processed by our service providers and to use service providers in accordance with applicable legal requirements.

10. Retention of Personal Information

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, including to:

  • provide the Services;
  • complete and administer transactions;
  • provide customer service;
  • maintain business and transaction records;
  • administer returns, refunds, exchanges, and disputes;
  • maintain records of marketing consent and withdrawals of consent;
  • maintain browsing-consent audit records and the versions of notices and policies associated with those records;
  • comply with applicable legal, accounting, tax, regulatory, and recordkeeping requirements;
  • protect our legal interests; and
  • resolve disputes or enforce our agreements and policies.

Different categories of information may be retained for different periods depending on the purpose for which the information was collected and applicable legal or business requirements.

When personal information is no longer reasonably required for the purposes for which it was collected, we will take reasonable steps to securely delete, destroy, or otherwise dispose of it, subject to applicable legal or legitimate business requirements.

11. Security of Personal Information

We take reasonable physical, technical, and organizational measures appropriate to the circumstances to protect personal information against unauthorized access, collection, use, disclosure, copying, modification, loss, theft, or destruction.

The specific safeguards used may include safeguards provided by our ecommerce, payment, email, shipping, analytics, and other service providers.

No method of transmitting or storing information electronically can be guaranteed to be completely secure. Accordingly, while we take reasonable steps to protect personal information, we cannot guarantee that information will never be subject to unauthorized access, disclosure, loss, or other security incident.

The Office of the Privacy Commissioner of Canada states that organizations should use safeguards appropriate to the sensitivity of the personal information and protect information against unauthorized access, disclosure, copying, use, modification, loss, or theft.

12. Privacy Breaches

If we become aware of a breach of security safeguards involving personal information, we will assess the incident and take reasonable steps required by applicable law.

Depending on the circumstances, this may include containing and investigating the incident, determining what information was affected, taking steps to prevent further unauthorized access, documenting the incident, and providing notifications where required by law.

Where applicable Canadian privacy law requires notification of a breach that creates a real risk of significant harm, we will follow the applicable notification and reporting requirements.

13. Children's Privacy

The Services are not directed toward children.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

If you are a parent or legal guardian and believe that a child has provided personal information to The Saint's Supplies in circumstances where the collection was not appropriate or permitted, you may contact us at the email address provided below.

We will review the request and take appropriate steps where required or permitted by applicable law.

14. Your Privacy Rights and Choices

Depending on your location and the privacy laws that apply to you, you may have rights concerning your personal information.

These may include the right to:

  • request access to personal information we hold about you;
  • ask about how we collect, use, or disclose your personal information;
  • request correction of inaccurate or incomplete personal information;
  • withdraw consent where consent is the legal basis for processing, subject to legal or contractual limitations;
  • request deletion of personal information where permitted by law;
  • request information about the purposes for which your personal information is being used or disclosed;
  • request a copy of certain personal information where applicable; and
  • opt out of promotional communications.

You may unsubscribe from promotional emails by using the unsubscribe mechanism included in the applicable email.

Unsubscribing from marketing communications does not necessarily stop non-promotional communications that are necessary to administer an existing order or transaction, such as order confirmations, shipping notifications, delivery updates, refund information, or other transaction-related communications.

Canadian privacy law includes principles concerning individual access, correction, consent, limiting collection and use, and challenging an organization's compliance.

15. Requests to Access or Correct Personal Information

To request access to, correction of, or information about personal information that The Saint's Supplies holds about you, contact us using the information in the Contact Us section below.

When appropriate, please provide enough information for us to identify the records involved and understand your request.

We may need to verify your identity before completing certain requests in order to protect personal information from unauthorized disclosure.

We will respond to privacy requests within the period required by applicable law, subject to applicable exceptions and extensions.

16. Accuracy of Personal Information

We take reasonable steps to keep personal information accurate, complete, and up to date where it is necessary for the purposes for which it is used.

You may contact us if you believe that personal information we hold about you is inaccurate or incomplete.

The Office of the Privacy Commissioner of Canada identifies accuracy as one of the fair information principles applicable under PIPEDA.

17. Limiting Collection and Use

We seek to collect only personal information that is reasonably necessary for identified purposes.

For example, information provided during checkout is used to process and fulfill an order, communicate with you about that order, arrange shipping, administer applicable returns or refunds, and maintain appropriate transaction records.

Information collected for marketing purposes is used for marketing communications where the applicable consent or other lawful basis exists.

We do not use personal information for unrelated purposes without obtaining additional consent where required by applicable law.

18. Complaints and Privacy Concerns

If you have a question, concern, or complaint about how The Saint's Supplies handles your personal information, please contact us first using the contact information below.

We will review and respond to privacy-related concerns in accordance with our applicable procedures and legal obligations.

If you are not satisfied with our response, you may have the right to bring a complaint to the applicable privacy regulator.

For organizations subject to federal private-sector privacy law, the Office of the Privacy Commissioner of Canada provides information about privacy complaints and PIPEDA.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to:

  • our business;
  • the Services;
  • the products or services we provide;
  • the third-party service providers we use;
  • our information-handling practices;
  • applicable legal requirements; or
  • privacy and security practices.

When we make a material change, we will update this Privacy Policy on our website and revise the Last Updated date.

Where required by applicable law, we will provide additional notice or obtain consent for material changes to how personal information is collected, used, or disclosed.

20. Contact Us

If you have questions about this Privacy Policy, want to make a privacy request, want to withdraw marketing consent, or have a privacy-related concern, please contact:

The Saint's Supplies
Email: [email protected]

Please include enough information in your message for us to understand your request and, where applicable, identify the account, order, or personal information involved.