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Last updated: September 21, 2026

At The Saint’s Supplies, we want you to feel confident when placing an order. If something isn't quite right, we're happy to help.

This Refund & Returns Policy explains our voluntary return and exchange program, as well as how we handle items that arrive damaged, defective, or incorrect.

This Policy should be read together with our Terms of Service and Shipping & Delivery Policy. Nothing in this Policy limits or excludes any rights or remedies that cannot legally be limited or excluded under applicable law.

1. 30-Day Returns

We offer a 30-day return period for eligible physical products.

The 30-day period begins on the date you receive your order.

If you change your mind about a purchase, you may request a return within this period, provided the item meets the requirements of this Policy.

We want our return process to be straightforward: if you decide that an eligible item isn't right for you, contact us and we'll help you through the process.

2. Eligibility for Change-of-Mind Returns

To qualify for a voluntary change-of-mind return, an item must be returned in its original condition.

The item should include all components, accessories, and materials that were provided with it.

Customers may reasonably inspect an item after delivery. However, an item that has been materially damaged, altered, or worn beyond what is reasonably necessary to inspect it may not qualify for a full refund.

If an item is returned in a condition that materially reduces its value, we may reduce the refund to reflect the reduction in value.

Where an item has been substantially damaged, altered, or otherwise rendered unsuitable for resale, the item may not qualify for a voluntary change-of-mind return.

These conditions apply to voluntary change-of-mind returns and do not limit any statutory rights or remedies available to you under applicable law.

3. How to Request a Return

To request a return, please email:

thesaintssupplies@gmail.com

Please include:

• Your order number;
• The item(s) you wish to return; and
• The reason for your return.

We will review your request and, if approved, provide you with the applicable return instructions and return address.

Please do not send an item back before receiving return instructions from us.

4. Return Shipping for Change-of-Mind Returns

For voluntary change-of-mind returns, the customer is responsible for arranging and paying for return shipping.

We recommend using a shipping service that provides tracking and retaining your shipping receipt until the return has been received and processed.

The Saint’s Supplies is not responsible for a return shipment that is lost or damaged while being returned by the customer, except where otherwise required by applicable law.

5a. Refund Amount

For an eligible change-of-mind return, we will refund:

• 100% of the purchase price of the returned merchandise; and
• 50% of the original shipping charge actually paid by the customer for the original order.

The original shipping refund is calculated based on the actual shipping amount paid for the order's selected shipping service.

Return shipping costs paid by the customer are not reimbursed for ordinary change-of-mind returns.

Example

If you purchased an item for $30 and paid $10 for the original shipping:

• Merchandise refund: $30
• 50% of original shipping: $5
• Total refund before any applicable adjustment: $35

The cost of shipping the item back to The Saint’s Supplies is the customer's responsibility.

5b. Refund Amount: coupons, promotions and discounts

When a Product is eligible for a refund and a coupon, discount, sale price, or other promotion was applied to the original Order, the refund will generally be based on the actual amount paid for the individual Product after the applicable coupon, discount, or promotion has been applied.

A coupon, discount, or promotional offer does not create a separate cash value, store credit, or other monetary entitlement. The value of a coupon or discount will not be refunded separately from the amount actually paid for the applicable Product.

For example, where a coupon reduces the price of an individual Product, any eligible refund for that Product will be calculated using the Product's actual discounted price, rather than its original price before the discount.

Partial Returns

Where only part of an Order is eligible for a refund, the refund will generally be calculated according to the actual individual price paid for the returned Product after applicable discounts or promotions.

Where a promotion applies across multiple Products, requires a minimum purchase, or otherwise affects the price of multiple Products, we may reasonably allocate the applicable discount among the eligible Products when calculating a partial refund.

6. Refund Processing

Once we receive the returned item, we will assess its condition.

Eligible refunds are generally processed within 5–7 business days after the returned item has been received and assessed.

Refunds are generally issued to the original payment method used for the purchase.

The time required for the refund to appear in your account may vary depending on your bank, card issuer, payment provider, or other financial institution.

7. Reduced Refunds for Loss of Value

If a returned item has been materially damaged, altered, or worn beyond what is reasonably necessary to inspect it, the amount refunded may be reduced to reflect the item's diminished value.

Where the condition of an item has substantially reduced its value or made it unsuitable for resale, the return may not qualify for a voluntary change-of-mind refund.

Any assessment will be made based on the condition of the item when it is returned and the circumstances of the return.

This section does not limit any rights or remedies that cannot legally be limited or excluded.

8. Exchanges

If you would prefer a different item rather than a refund, we offer exchanges on eligible products.

An exchange must be requested within 30 days of receiving the order and the original item must meet the applicable return-condition requirements.

For an exchange:

• The customer is responsible for shipping the original item back to The Saint’s Supplies.
• The Saint’s Supplies will pay the shipping cost for the replacement when the replacement merchandise total is $10 or more, before shipping charges.
• If the replacement merchandise total is less than $10, the customer is responsible for the replacement shipping cost.
• If the replacement costs more than the original item, the customer must pay the difference in merchandise price.
• If the replacement costs less than the original item, we will refund the difference in merchandise price.
• Each eligible item is generally limited to one exchange per order.

The $10 merchandise threshold does not include shipping charges.

Example

If your replacement merchandise costs $15 before shipping, The Saint’s Supplies will pay the shipping cost for the replacement.

If your replacement merchandise costs $8 before shipping, you will be responsible for the replacement shipping cost.

9. Unavailable Exchange Items

If the item you wish to receive in exchange is unavailable, you may choose another eligible item or request a refund in accordance with this Policy.

We will work with you to find an appropriate alternative whenever reasonably possible.

10. Damaged, Defective, or Incorrect Items

We want you to receive the item you ordered in the condition you reasonably expect.

If your order:

• arrives damaged;
• contains a defective product;
• contains the wrong item;
• is missing an item; or
• otherwise does not match what you ordered,

please contact us as soon as reasonably possible at:

thesaintssupplies@gmail.com

Please include your order number and, where applicable, photographs of the product and packaging.

We may request photographs or other information to help us understand and investigate the issue.

Where a return is necessary because of a damaged, defective, or incorrect item, The Saint’s Supplies will be responsible for the applicable return shipping arrangements and costs, subject to the circumstances and applicable law.

Where a replacement is provided, The Saint’s Supplies will pay the applicable shipping cost for the replacement.

Depending on the circumstances, we may provide a replacement, refund, or another appropriate resolution.

These situations are handled separately from voluntary change-of-mind returns and are not subject to the ordinary change-of-mind return-shipping rules described above.

11. Damage During Delivery

If an item appears to have been damaged during transportation, please contact us as soon as reasonably possible and provide photographs of:

• The damaged product;
• The exterior of the package;
• The interior packaging; and
• Any visible shipping damage.

Customers are not required to independently handle a carrier claim before contacting us

Where an order is lost, damaged, or otherwise affected during shipment and the applicable Canada Post service includes or has been purchased with Liability Coverage that applies to the shipment, The Saint’s Supplies may submit or pursue a claim with Canada Post in accordance with Canada Post’s applicable terms, conditions, coverage limits, and claim procedures.

Canada Post Liability Coverage is not available for every service, item, or circumstance. Where applicable, any claim will be subject to Canada Post’s coverage requirements, exclusions, and limits.

We will work with the customer to determine an appropriate resolution, such as a replacement or refund, taking into account the circumstances, applicable carrier procedures, and applicable law.

12. Products Not Eligible for Voluntary Change-of-Mind Returns

The following products are generally not eligible for voluntary change-of-mind returns:

• Personalized or custom-made products, unless otherwise required by law;
• Digital products after they have been accessed or downloaded;
• Gift cards;
• Opened consumable products, where applicable; and
• Products that have been substantially damaged, altered, or worn by the customer.

These exclusions apply only to voluntary change-of-mind returns and do not limit any rights or remedies that may apply under applicable law.

Sale Items

Unless otherwise clearly stated for a particular product, sale and discounted items are eligible for the same return and exchange policy as regularly priced items.

13. Return Deadline

A return or exchange request must generally be submitted within 30 days of the date the customer receives the order.

After a return or exchange has been approved, the customer must generally send the item back within 14 days of receiving our return instructions.

Returns sent after this period may not qualify for the voluntary return or exchange program.

We may make reasonable exceptions where circumstances warrant, subject to applicable law.

14. Statutory Consumer Rights

This Policy describes The Saint’s Supplies' voluntary return and exchange program.

Ontario and Canadian consumer-protection laws may provide consumers with rights or remedies in certain circumstances, including circumstances involving defective goods, unfair practices, internet agreements, or delivery obligations.

Nothing in this Policy is intended to waive, restrict, or exclude any consumer right or remedy that cannot legally be waived, restricted, or excluded.

Where applicable law provides a consumer with a right to cancel a transaction, obtain a refund, or pursue another remedy, those legal rights remain available regardless of the terms of this voluntary return policy.

15. Refunds Following Statutory Cancellation

Where a refund is required by applicable consumer-protection legislation rather than being provided under our voluntary change-of-mind return program, the refund will be handled in accordance with the applicable legislation.

In such circumstances, the refund terms may differ from the voluntary change-of-mind refund terms described in this Policy.

16. Questions and Assistance

We want the return process to be as straightforward as possible.

If you have questions about a return, exchange, damaged item, defective product, or incorrect order, please contact:

The Saint’s Supplies
Email: thesaintssupplies@gmail.com

Please include your order number whenever contacting us about an existing order.